Socialtext, and ongoing Wiki Wednesdays

I haven’t been posting here very often as my medical and disability issues got kind of intense. I went on short-term disability for a couple of months, and am going to stop working full time for a little while. While I’m leaving my job at Socialtext, I’m going to continue contracting for them on an occasional basis.

Working at Socialtext was an intense experience, less like drinking from the firehose and more like being blasted by a giant non stop river of information and communication. It was very interesting “ambient work.” I hung out with my co-workers on many wikis, on chat, irc, over email, and sometimes in person.

Tony Bowden, Casey West, and Dan Bricklin worked with me on an open source release of Socialcalc and on planning its possibilities, as well as working on open source licensing and legal issues. I was on call any time for Ingy döt Net to test his wiki hacks and help him debug, and Perl goddess Kirsten Jones was always around to help me with my questions. I got to hang out in Socialtext’s co-working space and have some great conversations with Adina Levin and Pete Kaminski, and especially appreciated Adina’s willingness to listen and to take time to act as a mentor. Chris Dent wrote so much great & thoughtful wiki theory and thoughts on software development; I just wish I had gotten to pair with him on a project, but maybe sometime in the future. It was great working with Jon Prettyman, Chris McMahon, Shawn Scantland, and Ken Pier on new releases, and any time I got to work with or hang out with Lyssa Kaehler, Zac Bir, Melissa Ness, or Brandon Noard it was a pleasure. Probably the nicest part of working at Socialtext, I mean besides the decadent hot tub parties, was getting to team up with Luke Closs, whose super clear explanations and agile coaching totally rocked my world. Seriously, I can’t say enough good things about the engineering, support, and QA crew at Socialtext.

Then, I think of how Socialtext basically paid me to spend time helping with things like BarCampBlock and Wiki Wednesday. The Wiki Wednesdays were especially lovely. It was kind of funny, because all the literary readings I have run in the past turn out the same way; an eclectic crowd of people who don’t know each other and wouldn’t otherwise have met, kicking around ideas in a laid back atmosphere — rather than big events that are lecture-style. I also really like to find interesting people who are not the usual suspects; who are total rock stars but in a small niche that is not visible to people who are rock stars in other niches. Anyway, it was through Wiki Wednesday (and sometimes through random co-working arrangements) that I met fun and inspiring people like Eugene Eric Kim, Jack Herrick, Eszter Hargittai, Bryan Pendleton, Betsy Megas, and Philip Neustrom.

Wiki Wednesday is continuing, run once again by Socialtext’s social media visionary Ross Mayfield. I hope that a good crowd of people from different wiki communities, platforms, and companies will flock to the event. Other local wiki events coming up: the Freebase User Group run by Kirrily Robert at Metaweb, which just happened, but another one is coming up in April. And then, a fantastic-sounding wiki event I haven’t been to yet, Recent Changes Camp, which will happen May 9-11 in Palo Alto, and which I hope will be as good as the past ones in Portland and Montreal.

Weird pseudo-date school fundraisers

I’m kind of a jerk about school fundraiser events and in fact it is an area you might call me un-civic-minded. The girl scout cookie thing, the wrapping paper, the cookie dough, the auctions… God I hate the idea of the auctions, I’m sorry.

HERE IS MY RANT!

What the hell people. Just pay your taxes! And go vote for higher school taxes if that’s what it takes, and if you’ve got a wad of money extra then give it to the district so they can spread it out fairly, or donate it to the Teachers’ Union to help the teachers get some decent pay. Instead of dicking around endlessly organizing your Box Tops and your toy drives. It drives me crazy… Go get a job. Instead by volunteering you are enabling a classist system that means schools that serve wealthy populations get decent funding, and schools where there aren’t a bunch of housewife-role-filling parents don’t. Plus, women pressured to systematically disempower themselves by doing unpaid political and fundraising work. That is bogus! I respect organizations like the PTA, and the women who do the difficult politics of them, and YET… again… how about making those jobs into REAL PAID JOBS. You’re doing work, ladies. Demand a paycheck for it. What are you teaching your sons and daughters in this meta message? That you… that mothers… that women’s work is invisible and unworthy of being considered “real” work.

Chew on that during your next Auction.

And now to the substance of my rant. Ever since I heard of Father-Daughter Dances, which was mercifully only a few years ago, I’ve loathed the idea. What a weird thing. And it ended up… or maybe started, I don’t know, in these grotesque and oversexualized Purity Balls. Gross! Why would you at all want to imply that it’s normal for dads to take their daughters on a formal date in a ball gown?

Why do I rant, you ask?

I am asked to participate in a Mother-Son Dodgeball Dance. Oh fine, I’m over-reacting to a cheesy 2 hour long fundraiser and I could pay up the 20 bucks and go to it and sit in the corner glowering in my wheelchair. But no… I won’t.

There are so many things to dislike about this whole deal. For one, the implication that I need some sort of special school event to make me bond with my son. For another the weird violent undertone of the whole thing. For another, my son isn’t a jock and I hate the way this is slanted to make “sportiness” and sports and dodgeball into a male thing, a boy thing, a thing that naturally as a female I wouldn’t normally do but have to be pressured to do.

Here is the flyer:

“Boys… Here’s your chance to ‘Get Mom’ at the thing you do best! Mom… Here’s your chance to show him how you get your head in the game! When you’ve worked that out, get out and shake it! $20 includes admission for 2 with disc jockey, momento photo, sweatband, drinks, and treats! Sneakers required! It’ll be a blast!”

Gah!

You can see I hate it just from the jolly fakey sporty tone and the bad spelling.

But further how about that “Get Mom” idea? WTF? Sure… because all little elementary school boys like to play “violence towards women” so much that they need special lessons for it?

And how about that “sneakers required”… does that strike anyone else as an implication that Moms wear pointy toed shoes at all times even to “Dodgeball Dances”? Special reminder! Get wild n crazy and kick off those lawyerly pumps!

Though, the real truth is… if it was a World of Warcraft Mother-Son combat night then I would gladly accept the challenge.

I hated dodgeball!!!

My evil mastermind futuristic wheelchair golfcart thing

Okay, I totally want this,

so I can zoom around wearing a sort of Servalan dress, like this, in it:

Something more in black, with a ridiculous collar that looks like bat wings and that stands up about 2 feet over my head.

A futuristic space pistol would be nice too!

It’s interesting that it’s being pitched as a Segway-like device rather than as a powerchair. On the other hand, I’ve always thought about the Segway, “What the hell, 200 pounds of machinery and I can’t sit down?”

The people who call it ridiculous miss the point. They’ll get it, though, when I wheel up to them all silent and menacing and then push a button to dump them into my shark tank before my GIANT LASER comes out of the volcanic island and starts bleeping gently before it takes over the world!

It lacks lasers, and a little platform for my nanobot-enhanced telepathic cat.

There is no way I am getting in something called a “Jazzy” especially if it looks like a garage sale office chair fucked a toaster.

I cannot be contained in less than the powerchair of an evil mastermind!

If babies were all considered disabled

This morning I woke up thinking, “What if babies were treated as the disabled are treated?”

What if infancy was medicalized the way that old age is medicalized?

Pregnancy would be an embarrassing, extended disaster. It would mean a person was about to go down to the very bottom of our economic system. You’d be quarantined in your home by governmental order. In order to go out in public, you’d have to prove you don’t have a dangerous infectious disease that makes your stomach swell up. You’d get doctor’s signatures send in forms to your insurance company and the government to declare you were pregnant, and every couple of weeks you’d have to renew those forms.

Glossing over labor and delivery, let’s consider what happens when you’ve got a baby. It can’t walk! It can’t eat food! It’s disabled, poor thing. It needs special nutritional supplements that can only be prescribed by a doctor. It also needs a special device called a stroller which costs maybe five or ten thousand dollars. You’d apply through Medicare to get one. Maybe they won’t approve one for use outside the home! There’s stroller stores, especially online, but wow, would you buy a Bugaboo stroller that cost $5000 without getting to see it first and whether it would be good for your situation, or would fit in your car or whether you could lift it up? By the time your prescription for the “stroller” had been approved by doctors and you’d proved through several insurance company and social worker home visits that you indeed had a baby, and by the time the stroller arrived, your baby could walk. Oh, you could rent a basic stroller from a medical supply store for 10 bucks a day, but it would be MADE OF LEAD.

In some ways you feel that the doctors and social service agencies have a bit of an attitude that if they delay long enough, the problem will shift, and disappear. Just as they act like older people or people with disabilities are going to die soon anyway, so why are they fussing so much about having this wheelchair, or ventilator, or home health care? If they wait long enough, the problem will disappear.

Instead of this medicalized model of the distribution of goods and services, we have Babies R Us, giant stores full of shelves where you can try and buy all manner of highly specialized products for babies. In fact this industry is fairly new. It was created when companies realized that babies change their requirements and abilities every couple of months and that there were people who would buy all new junk for them. Instead of carrying babies in slings or on our hips and requiring that cars have seatbelts, we have 3 different sizes of car seat and a million varieties of strollers good for differerent ages. We have cribs and playpens and Pack-n-Play and Exersaucers and those bouncy things that go in doorways.

Disabled people, and older people, are a similarly lucrative market. The way the market is utterly sucks. There is no Crips R Us or Spazzmart where I can go browse the shelves of fascinating bright colored crap. INstead, I was at a sort of auto body shop warehouse wheelchair store, with a couple of mechanics who order stuff off the internet for me and who guard the knowledge of how to fix wheelchairs jealously.

You can order wheelchairs off the Internet these days but wheelchair stores haven’t change their model of trying to make a profit. And from what I can tell they are failing to make much of a profit. Or if they are it’s at the top and the store doesn’t reflect it.

Seriously, it’s as if we all bought our cars from the skankiest auto repair shops, and there weren’t really any sorts of customizations or accessories we could put on them. There wouldn’t be any auto parts stores. Right now, I can think of at least 3 big auto parts stores within a mile of my house, and every hardware store, Target, and drugstore has an aisle of junk to bling out your car.

I put my hope in the baby boomers; as they all age, they will expect to be able to cruise the aisles of the CripMart and get flowered cane tips and colostomy bags to coordinate with their power suits.

26 million Americans have a severe disability. 1.6 million people use wheelchairs, and I’d bet my boots that many more people would if they could: if using a wheelchair was shown as useful, cool, empowering, for real, and if old people didn’t have to jump through 20 million hoops to get decent ones that don’t weight a hundred pounds. Instead, older people limit their activities and hide their struggles, ashamed, and scared to let anyone see that they might need help, because our system of “help” is so demeaning, dehumanizing, and awful that they’ll rot in an armchair in front of their televisions for 10 years till they die rather than admit that they might need a walker. It’s not stupid pride. It’s a reasonable fear that they will lose whatever independence and autonomy they still have.

I was talking with people about this who argue that maybe the market is limited, so companies don’t think they can make a profit. But it’s not all that limited. There’s something like 5 million babies born every year, and look at that market in baby stuff. If you look at who’s elderly in the U.S. Census the numbers are completely crazy. And in fact… even if you assume that disabled and elderly people are not going to be able to afford to buy this stuff, they’ll have relatives who might be able to.

Having there be real competition to build and sell this junk will help bring the prices down. In 1984, there was no market for “mountain bikes”. Now there’s shops with them everywhere. Though I couldn’t find how many are sold in the U.S. in a year, I wonder how those numbers compare to the potential wheelchair market? My point is, someone is missing a giant capitalist opportunity.

How hard it was for me in the 90s to get my first wheelchair! On the advice of a social worker, I stole one from the hospital, the one I was in as I sat in her office crying and she told me she couldn’t help me because my diagnosis wasn’t solid. My second wheelchair, that I got from a fellow student: one with good insurance. The way that if you have a nice chair, other disabled people look you up and down and guess, “Car Accident?” because only people with good insurance can have nice wheelchairs, and good medical insurance is so very, very rare, while car insurance companies for some reason are likely to be more decent and pay up for wheelchairs promptly, covering the entire cost. The few decent wheelchairs that exist are passed from hand to hand, often through charitable foundations.

Ruth, at A Different Light writes very well about civil rights, human rights, and disability, for example in A Matter of Life and Death.

Then we have people who say they want to die because they cannot get out of their homes because there have been In Home medical equipment restrictions or they can’t afford medical equipment. Their wheelchair breaks and they can’t get another one so they are immobile. This leads to depression. Perhaps their caregiver is an aging parent who can no longer care for them – or dies. All of these changes make disabled peoples’ lives unmanageable and can make suicide look like a way out.

In the last week or so I read through all of Ruth’s archives on this blog, and through some of them on her other blogs. She makes many good points about the consumer model vs. the medical model: try here in Seeing advocacy as a tool and in On distancing from the disabled.
I realized over this past week how the medical and charity models are related — and how wrong they are.

Let people choose for themselves what they want and need!

If you would like to do a useful thought exercise, extend my stroller model to thinking about chairs and cars. People sit in regular chairs: office chairs, kitchen chairs, armchairs. There is no reason that they have to. You might argue if you were from another culture that it would be healthier if we sat on the floor or learned how to squat on our heels. (And they’d generally be right). Likewise, if we just walked places, or ran, or biked, we wouldn’t need cars to get to work. Yet… wanting to sit on a chair or ride in a car does not make a person “disabled”. But even people in dire poverty are often able to scrape up enough money to have a car and certainly to have chairs. If those things were only available to people who have the health insurance of the insanely privileged, our entire societal structure would weaken. I’d extrapolate this to say that if we made it easier for the disabled and elderly to get assistive technology and mobility devices, it would strengthen our entire society.

Down with keyboards, down with pants!

I was thinking today about my silly invention of “smarty pants” so that people could just type on their pants. Then I realized something crucial:

Who needs pants!

Seriously, to hell with pants! Down with pants!

Not to mention down with keyboards.

Instead maybe we’ll have little motion detecting rings on our fingers and will just make the barest hints of typing motions. The micro-intent to move will be sensed by the set of rings with tiny wireless transmitters. Or for the prototype, you could have the rings wire up like flexible brass knuckles to a bracelet with the transmitter.

So if I end up like this eventually, I won’t have to type 15 words a minute, and I hope also not to talk like a Dalek.

Why have typing motions at all, then? It might be important to have some kind of physical motion and body memory.

And as I contemplate this Ankle-Foot Orthosis that will soon be mine, I wonder why the thing, cool as it looks (yay for rehab equipment with style!) doesn’t have all kinds of electronic sensors in it. I don’t ask for it to move my foot around, or walk for me like a real exoskeleton would. But I WANT ITS DATA. Data, goddamn it! Think of all the cool data it could be collecting on my gait, on the strength of my hamstrings as my back toe is pushing off. Instead of whining that as the day goes on my leg gets weaker, I could just have a handy graph on my blog so that anyone who cared to know would see how well I’m walking. I noticed at BlogHer that there were exercise pedometer sorts of things that upload and track your workouts on a website and even on social sites. How about for rehab too?

I hope to see some of these mad inventions in the next few years.

Folk logic computing for every gadget

Midnight blogging! I was thinking of all the science fiction about smart houses, like Smart House (Kate Wilhelm) or Remains (Mark Tiedemann). I don’t want to talk to my house, and I don’t want it to be a master controller of Everything in my living environment. Instead I want all my household gadgets to be more like my Chumby. I don’t want to freaking “program” my VCR or my coffeemaker. I want to swipe the widgets that my friends hack up. A couple of years ago I talked at the first Barcamp about social networks and trusting small areas of expertise. But now I think that idea will be played out better through folk logic. My co-housing mate obsesses on automatic control of our houses’ heating and so I bought a fairly cheap gadget with the most annoying user interface ever and now can never control the damned heat level of my house without consulting a 10 page user manual and going bleep bleep bleep oh whoops hell beep beep beep damn oh I give up, and then it reverts to how it was 12 hours later anyway. Screw that. The damn thing should run linux, like everything else should, and then I could log in to it and tell it to use Max’s program which he had the patience to set up. Likewise, I don’t care enough about TV to even mess with Tivo. (Count the number of media players in the world that right now are flashing 12:00, 12:00, 12:00, 12:00.) I would rather just copy my friend Laura’s setup because I am likely to like anything she likes; we have the same taste in many areas, as you can see from our LibraryThing profiles. There are areas where I put in a lot of time and have tons of expertise, so my friends or fans would rip whatever widgety things I hacked up.

I can’t quite imagine how or why we would program our fridges or bread machines or coffee makers but they sure as hell have oddly sophisticated computer chips in them already, and someone will think of something good. So why not — my coffee maker should be truly “programmable” and have some kind of open source layer so that people can write stuff for it.

Everything computery should be hackable. I’m not going to have the time to hack everything, but someone in my social network will.

Wear your fandom

Two things that got me thinking today:

A bracelet flash drive in pink and blue rubber. Like jelly bracelets but with 512 MB of space! If I were a teenager I would be wearing my chat program and archives here, and my private diaries, and maybe a little music. Making it a bracelet is a great idea – who doesn’t hate the usual drive design with the little caps that come off and get lost?

To this thought I will add the lovely illustration of Moore’s Law: 512 MB drives for 99 cents.

I realize I’m jaded now and expect to carry around a month’s worth of music with no repeats in an Altoids tin. Very soon we’ll have nice jewelry for our hard drives, and not just cheap jelly bracelets.

If I were a computer manufacturer or a media conglomerate I’d be doing stuff like putting Buffy DVD collections onto fancy Buffy themed bracelets. We aren’t quite to the point of carrying all human-generated information on a tiny holocube crystal earring. But the DVD bracelets will be great – have your stuff around handy to watch any time. There’s all sorts of stuff to put onto wearable computers, but probably videos will be the killer. Spiffing up the jewelry with visible identifiers or particular styles means you’ll be able to wear your fandom.

Hacktastic Wiki Wednesdays coming up

I’ve been organizing Wiki Wednesdays for 7 months now! It’s really fun.

We’re meeting in Palo Alto this month, in fact, tomorrow night, and as we have several Socialtext developers here from out of town, they’ll be our featured speakers. The always entertaining Ingy döt Net will be talking about his new love of Javascript and his “Stax” hacks for Socialtext. Melissa Ness, our product manager, designer, and cat herder, will be speaking about wiki UI design. Fantastic Perl and wiki fiends Casey West and Kevin Jones will also speak up about their work and wiki projects in development.

Meanwhile, the pre-party continues to happen at my house tonight with dinner and drinks and hot tubbing. Ingy and our other co-worker Lyssa had to lift me in and out of the hot tub last night and then they hung out in bed with me while I blogged and they hacked. We egged Ingy and fed him whiskey on as he started putting all his Javascript hacks into their own Socialtext workspace on our server, and then transcluding them across different wikis. Um! Does that count as work time?

So you see that this month’s Wiki Wednesday will be especially awesome. We have that team synergy thing going.

Or did I scare you?

Do show up, tomorrow night, at Socialtext’s co-working office in Palo Alto, 695 High Street, 6:30pm. If you want to give a lightning talk or demo, let me know.

In other wiki event news:

Wikipedia meetup for November
There will be a Wikimedia meetup in San Francisco, Saturday, Nov. 10. I hear there will be Special Out of Town Guests. Details are still evolving here:

http://en.wikipedia.org/wiki/Wikipedia:Meetup/San_Francisco_4

December Wiki Wednesday
Next month, December 5th, our Wiki Wednesday speakers will be Philip Neustrom and Arlen Abraham, WikiSpot and DavisWiki developers.

RCC 2008
Recent Changes Camp 2008 organizing has not kicked off yet, but I believe it will be in San Francisco or in the Bay Area, March 2008.

Wikimedia moving to SF
I am super happy that Wikimedia Foundation is moving to San Francisco. That will really boost our already fantastic wiki community here in the Bay Area.

***

And a final thought about events and gender.

In conversation with Sarah Dopp about BlogWorldExpo, I thought over my own track record as an organizer. Out of 11 speakers for Wiki Wednesday, I would like to point out that the gender ratio is nearly even, at 7 men and 5 women. It’s not like that took special effort, honestly.

I also consider that I have done a decent job of being even-handed and community-minded, promoting Wiki Ohana across many different wiki companies and communities, inviting speakers and participants from Blue Oxen, WikiHow, Twiki, PBwiki, Confluence, Wiktionary, WikiSpot, and Wikipedia, as well as researchers and academics from Stanford, Northwestern, and Xerox PARC. In fact, this is the first month I have had speakers or even demos from Socialtext. I have to say, I’m happy to work for a company that sponsors me to do this as part of my job, without requiring me to do any sort of special marketing or promotion.

Top Ten Useful Mobility Gadgets

Here’s my top picks for useful hacks for cripples.

Think about getting some of these for older people who might need help but don’t want to be seen as disabled. Seriously, once they try a bathtub rail they’ll never go back. The boomer generation has not really tapped into all this. I don’t even know what you call the generation before boomers… but they’re hopeless, they won’t use it till they’re losing it. I dunno, maybe if you make it all tie dyed or decorate it with hippie beads, or make that junk look like a ridiculous fancy sports car. Gen X will be so much easier, they will go for the duct tape and stickers as I have. We’re cheap that way. Pretend it’s a skateboard… whatever…

And now, the top 10!

1) A good wheelchair

Beg, borrow, or steal a really nice, light chair. You could always boot someone else out of theirs if they’re more crippled than you are. I like my Quickie x-frame but I’d rather have a nifty Ti-lite, Zephyr, or Boing. If you are in one and you see me watch out because I might kick your ass.

2) Fancy walkers

Walkers with a built in place to park your butt and a bike basket on the front. I’ve never had one but they appear to rock. There is a certain panache to the old-school ones with tennis balls on the back legs. But the new-style walkers seem way more useful for shopping or standing (sitting) in line. (Although I always want to slap people who har-har and comment that they wish they could sit down in line too. Hey, dumbass, want to sit down? Just sit on the floor then, nothing is stopping you, no need to comment on my wheelchair…)

3) A reacher/grabber

Any of them are okay, but I like one with a textured gripping claw. I can pick stuff up off the floor with my 3-foot long robotic cyborg arm! I can get coffee mugs from off the shelves way up high!

4) A bathtub rail
Lumex makes a great portable one, very easy to install. It’s like a rubberized vise grip that grabs onto the rim of your bathtub. It makes getting in and out of the bathtub easy and not scary.

They seriouly market this shit all wrong. It looks hospitally and geriatric. They need to be all like “COOL-ASS GNARLY FREAKY BATHTUB RAIL”. And it needs to have flames.

5) Fancy canes

Oh there are such fabulous fancy canes out there. Flowered ones, scrolly gold ones, and most of them fold up in segments. Mod it up with a velcro strap to keep it closed. There is even a vibrating cane! File off its sharp handle edges for a little more ergonomics in your vibrating fun.

6) Pockets

Get pockets in your clothes. Seriously now! A guayabera is very nice – a Cuban shirt with 2 top and 2 bottom pockets. Why get up. Just carry your junk all around with you. Photographer vests are good. What the hell, who cares if they’re ugly, they’re useful.

7) Duct tape and stickers

Huzzah, duct tape! Modify anything! Build pockets for your crutches or a cup holder for your wheelchair. Then, decorate them.

8) Phone holster

Wear your phone on your belt. Don’t put things in your back pockets any more. You have to lean forward to get them out of your pockets. Screw that.

9) The perfect wheelchair shopping cart

No one has invented this yet, but I thought of two ways to do it.

– Easy-install clamps that would go from the lower front of the chair to the lower back of a child-size shopping cart.

– a lap basket that clamps onto the chair’s sides, so it hovers just off your lap and the weight doesn’t rest on you.

10) Booze and painkillers

I just had a seriously painful nerve conduction study where I got like 20 zillion electric shocks to my leg with needle electrodes and this taser thing and they also wiggled the needles. While I was crying and screaming and naked and covered in snot. Now I can’t walk even more. I swear to god. I’m already crippled, now I have to be tortured? Pass the bottle please. Again.

I’ll just go drool over the chairs on that Colours site again… thanks…

No, wait, I have some honorable mentions for useful gadgets. Shelves, heating pads, electric blankets, sippy cups, trays, and keys on straps around your neck! Add more in comments!

Keyboard shortcuts in Thunderbird, and the failures of visual metaphors

This is so great, I’m feeling all bouncy! There is a Thunderbird extension, Nostalgy, for using keyboard shortcuts to do everything. I was just feeling super pissy that this didn’t exist, and wishing someone would write it, because I hate mousing or trackpadding: it slows me down. If I’m just using typing shortcuts, then I can get the feel of the commands in my fingers, like playing piano or Nethack, and I don’t have to think about what to do. So, now I’m super happy that it *does* exist (thanks to Oblomovka for the link). You can get the latest version here and in fact there are instructions on how to update directly from svn for the latest bug fixes.

Meanwhile, I’m really enjoying yubnub and its keystroke commands. I don’t have to do any slow mousing that requires hand-eye coordination, or extra shoulder/wrist movements that flare up old RSI problems. Instead I am training my fingers to go “apple-K wp” if I want to search Wikipedia. It becomes automatic, and I don’t have to think about it. I can do it with my eyes closed, lightning fast.

I look forward to getting back into that mode for email! I like Thunderbird, but I miss Pine because of the speed and efficiency of keyboard shortcuts.

This was something we talked about during She’s Geeky, at Beth Kanter and Elizabeth Perry‘s session on non-profits. Someone mentioned that very small technological interventions can make huge changes in a whole organization.

I found this to be true at the businesses, schools, and universities where I did tech support and training. Training classes were useful, but the best way to help a person work with their computer was to watch them work for even a few minutes, and then teach them at least one way to improve their basic workflow. A few simple tricks made people more confident and productive and happy. Those tricks would then spread throughout an organization. Sometimes, this is as simple as teaching a person that in menus, the underlined letter or the keys next to the command are keyboard shortcuts that they can learn. Or, a small trick like using tabs in a web browser can help people enormously. Many people, especially baby boomers, don’t feel comfortable with basic navigation on a computer desktop, no matter what system they’re on. The concepts that go along with productivity tricks can also help people’s understanding of what they’re doing on a computer, so they feel less like they’re flailing and instead, have constructed a mental map or geography of what’s happening.

It is amazing, but most people who use computers every day at work and at home still don’t have basic concepts down. It is like they have their eyes shut, and are trying to walk around their house by counting the number of steps to go in each direction, and they’re never sure which direction they’re pointing until they hit a wall. But most computer classes are procedural. You end up with a step by step list of what to do to produce a result, but with no understanding of what just happened.

Do you need to know those basic concepts? Or is it like driving a car — you can be a good driver, without knowing what a carburetor is? To some extent, it is more and more like driving a car. We don’t need to know anything about bits and bytes and how computers work at a low level. But we *do* need to know what wheels and brakes are. The mental model that we hold is in our physical memory. We turn the steering wheel, the wheels shift, we can picture the wheels shifting, and then the car physically turns. To be a good end user of computer applications, I think that people need to create a similar mental geography. Maps and diagrams and metaphors can really help with that.

So here is my list of things to teach people who use computers a lot, but who are flailing.

Keyboard shortcuts:

– open, close, minimize a window or tab
– open, close, minimize an application
– find, select, copy, paste
– my tabs, let me show you them
– switch between applications or windows
– search (a folder or hard drive)

Concepts:

– The difference between closing and minimizing.
– Noticing, or how to tell, if an application is already open
– You can keep many applications open at once
– Recent history, recently opened documents or apps

Geography:

– where is stuff on your hard drive
– what is a hard drive? what servers are you using? what does that mean?
– files and folders and network places; draw diagrams

Often, I’d start out trying to help someone with a complex issue, like teaching them how to do a mail merge, or fiddle around with a FoxPro or Filemaker database, and I’d end up going back to square one to teach them some of these concepts.

As I ponder this I think of a counterexample to the “mental map / diagram” idea I’m suggesting. Years ago, my otherwise pretty awesome boss at a K-12 school wanted me to create a particular thing that I loathed on instinct. Any of you who have been web developers will know what I mean! The year, 1996; the thing, a web site that was all a visual metaphor. The home page for the school web site would be a picture of a classroom-ish-office, or an office-ish-classroom, and all the things you might want to do on the website would link from pictures, like if you wanted to send email there would be a little mailbox, or to look at the cafeteria menu, click on the apple on the teacher’s desk. If you wanted to look up some document or form, click on the filing cabinet.

Number one, this would have been dog slow in the early web, on the LC-II Macs we had in most classrooms, and for people at home who only had dialup. Number two, the idea that the happy shiny pictures would not scare off the little kids who couldn’t read yet was just dumb, because one layer past the main page and you’d get to text. It is no good to click a 10-pixel-wide image of a phone book, if what you get is then… a phone book! Which if you’re 5, you probably can’t read and don’t want to use anyway. But number three, the whole idea of this visual metaphor sucked. We have invented words, and language, for a good goddamned reason and that is because it rocks! It’s efficient and powerful. If I want to look up what an apple is, in an encyclopedia, I don’t want to be floating in cyberspace and vaguely “clicking” through a 3-D taxonomy of shapes until I narrow it down to red round-ish blobs. We have words, and indexes, and alphabetical order, and search algorithms, and the convention of hierarchical menus of things-one-can-do-on-web-sites, to help us. We have the ability to group words tightly, to cluster them, in ways that makes sense for words but not for images. I don’t want to have to click on visual images one by one to figure out where to find the staff directory. I can scan a page of text very quickly to find that. Even much the most basic international symbols meant to bridge across cultures and languages are not obvious, and must be learned in context!

Possibly this is a bad story to tell because the end of the story is that when they did not listen to my objections, I mulishly ignored and resisted the Classroom Visual Home Page and instead just went off and made a plain, kick-ass, really slick and clean, page that did everything they really wanted and not what was coming out of their mouths, and that fit the specifications for dialup and legacy computers. And they used it for the next eight years. Which, while I am proud of it, maybe shows a bit too much about what it is like to have me work for you. You can’t always get what you want, but you get what you need.