SXSWi panel on commercialization of wikis

Here’s some notes on Ev. Prodromou’s talk on commercialization of wikis. (Here’s his slides, which he just nicely emailed to me.)

Does commerce belong in wikis?
– the wikisphere needs a healthy ecology

Supporting a wiki project
– out of pocket
– donations, grants, govt.
– wiki farm. Wikia. Nurturing the wild wiki.

Four types of wiki businesses:

  • Service provider: Wikispace, wetpaint, pbwiki
  • Content hosting: wikiHow, Wikitravel, Wikia. Focus on particular topics. Managing the wiki itself and developing its culture and community.
  • Consulting: Socialtext, biggest company in this area. Taking the wiki method into the enterprise. Going into companies and showing them how to use wikis. Use wikis and wiki theory to help companies make the best wikis out there. Being professional wiki evangelists.
  • Content development: WikiBiz. Started on Wikipedia. Offered a service to write Wikipedia pages for companies, following Wikipedia policies and procedures.

    Prodromou is most interested in talking about the content hosting variety. Crowdsourcing. There’s suckers, yahoos, rubes, you get them to do your work for you, and then sell it back to them.

    Wikinomics. This is the kind of model that that’s trying to sell. Get a sucker to work on your site for free, hahaha.

    Prodromou says: “EFF THAT. I hate the term crowdsourcing. It’s one of the ugliest terms ever invented on the internet. People in wiki software are some of the most idealistic, altruistic people on the planet. We don’t want to exploit people.”

    Platform for knowledge. Knowledge havers and needers. You are in both categories. Crossing that line and providing a platform for knowledge havers and needers to communicate. Give them focus and direction. Be a steward of that knowledge and its flow. “You” as the wiki provider are not the focus. It’s noble, it’s decent, and there’s no exploitation involved.

    Rules for commercial wikis:
    – have a noble purpose
    – demonstrate value
    – be transparent
    – extract value where you provide value
    – set boundaries
    – be personally involved
    – run with the right crowd.

    I disagree with his chart about blogs, photos, wikis, and ego. (He measured blogs as contributing value mostly to the blogger’s ego!)

    A plug for Creative Commons. Let go. Go with the freest kinds of license. Citing the post-Katrina disaster relief sites with names and locations of people, as a noble purpose. (True, but more complicated than that, often.)

    Ways to add value: software development, systems admin for big wikis, community management, external promotion, carry the torch. Community management is becoming a profession.

    Transience of wiki communities. Typical user sticks around for a couple of months. But the community continuity has to be maintained.

    Being transparent is important. Any hint of bogusness, duplicity, tricking, exploiting, is awful. People go away because of that. You put up that wall, people are going to leave.

    Commercializing. Ads. Physical media that use the content, books. Any attempt to extract value out of hte user database itself is bad. They’re your community (not your spam target…)

    Set boundaries. The users can’t set your business decisions but they can set parameters and make decisions for their community. But the business also has to have boundaries to not set community policy or only set it so far.

    Personal involvement. Have a user page with a picture. Be present. Run with the right crowd, be part of open content, open source communty. People judge you based on who you hang out with. Find partners, find projects that you would like to work with.

    Conclusions:
    Commercial wikis are healthy additions to the net and to free/open content. The commercialization should be mindful and careful.

  • Deep, then flippant, thoughts on SXSWi

    I’m getting ready to fly out to Austin for SXSWi, where I’m going to talk at a session on Sunday afternoon, “Fictional Blogging”. Marrit Ingman at the Austin Chronicle interviewed me here: Where the Wild Things Blog. For once, I’m not talking about myself or making anyone’s eyes glaze over with my wild Theories About Twitter:

    Liz Henry, who will present the Fictional Bloggers panel with blog-novelist Odin Soli of Plain Layne fame, emphasizes the importance of disclosure. “We want lying we can trust, lying that’s transparent,” she explains. “We don’t want to feel stupid and be tricked by hoaxes. But some lying, the lying of fiction, is good and ethical. It creates distance between a person and the world, and in this distance we can explore crazy, fascinating ideas.”

    Henry adds, “If corporations used fictional blogs seamlessly and with artistry, a lot of people wouldn’t mind the fakitude. They’d be entertained. We could potentially love the PSP2 fake bloggers just as we love Chaucer Hath a Blog if the PSP2 blog was any good.”

    Instead of being good, the ad company responsible for Sony’s viral campaign, Zipatoni, drew the ire of consumers with the blog’s lack of corporate disclosure, ostensibly teenage pidgin, and blatantly fake “flogging.” (“so we started clowning with sum not-so-subtle hints to j’s parents that a psp would be teh perfect gift,” read the first entry on www.alliwantforxmasisapsp.com/blog, itself shut down last December.)

    “Companies who want to build out a fictional character should hire novelists and playwrights, role-playing gamers and LARPers, bloggers and social media people – creative world-builders who understand how to bring life to an online presence. Blog readers and Web-entertainment consumers are sophisticated. They want depth to a character,” Henry says.

    Odin is an awesome geek and all-around internetty consultant sort of person as well as a novelist. I like how he includes his old .plan files as part of his web site. I always thought of them as old school blogging… And I wish I still had mine!

    I’m working now for Socialtext now, as their open source community manager, but my panel has nothing to do with that and everything to do with my history as a bookish and writerly and bloggity person.

    But because I’m being soaked up to my eyebrows in wikis right now, I talked about them with Marrit too, so bear with me while I write that up and quote myself at enormous unquotable length:

    I’d love to see companies blog creatively from the points of view of minor characters in a novel or other fictional series. I don’t want Harry Potter’s blog; I want Dobby’s blog or Neville’s or Pansy Parkinson’s. Or better yet, a network of interlinked fictional blogs and worlds. In the imaginary world, we aren’t limited by truth, reality, history, or time. We can have Genghis Khan blogging in dialogue with Caroline Ingalls and Picard and two hundred different Harry Potters, with real people thrown in the mix. A smart company would interlock its fictional worlds and information and allow participation from everyone in the building of alternate fictional realities. There’s a lot of energy in fanfiction, for example. This energy should be welcomed by media owners and publishers, who need radical change in their approach to intellectual property.

    Book publishers aren’t getting wikis either – or not enough of them are getting it. Every book needs a wiki. Every book needs a blog, but I’d push it further and say that they need wikis too, or blikis.

    Wikis have enormous creative potential. Socialtext uses wikis and blikis to increase collaboration and speed up communication in big corporations. Corporate wikis change the ways people talk with each other at work, or how they approach the definition of a project. But novelists and creative writers need to play with wikis in many other areas. Wikis are clearly useful for worldbuilding in science fiction and fantasy. But let’s push it further. We could write a novel as a wiki. Someone should do that for Nanorimo! Maybe they already have. It’s a scary thought, isn’t it, if you’re a writer? It challenges the idea of authorship, authority, style, and the singular voice of the genius artist. That’s a fine challenge with a ton of potential. When we get our first excellent bestselling novel written by a wiki collective — better yet by an open collective — we’ll know that our society’s approach to the generation of knowledge has evolved. Fans groups of particular wikinovel hive minds will spring up. Literary criticism will change as well, and academia’s resistance to collaboration will have to evolve to change with the times.

    Book publishers aren’t getting how to make a blog into a book. What is the value of the book? Besides editing the blog and making it portable, a book should annotate. The book of Riverbend’s blog, for example, could have been a fantastic book rather than just a nicely bound bundle of printouts. Add information, indexes, annotation, glossaries, diagrams, geneologies. Enrich a blog; don’t just print it. Publishers think people don’t want footnotes. They’re wrong. When people love a world, a character, or a subject — or a blog — they want to know everything, on different levels. A generation that grew up listening to DVD commentary tracks and writing complex Wikipedia articles about Pokemon characters does, indeed, love footnotes, and the option for depth of information they provide.

    Anyway!

    The conference was great last year. It was supposedly the year of everyone marveling at OMG there are girls and brown people here OMG OMG there is a line for the women’s room at a tech conference! Diversity was nice, I think it will continue, and I hope it has positive and tangible results for the “diversity-providers” as well as making everyone else feel all warm and fuzzy. The conference itself benefitted, if you think of their increase in attendees as being correlated with the array of speakers from different backgrounds – and I do think that’s true. I had to laugh a bit at the SXSW magazine that came in the mail last month, and its article on the British Invasion. What a spin. “Last year we had women! This year omg white guys are invading our conference! It’s so radical!” Every cliche was invoked. It was sweet, really! I’m not complaining — British geek guys are super sexy, they dress nicer than American white guys, they don’t make the bathroom lines longer for all the women (that’s important!) and I think they grace any conference with their cute accents and snarky comments and the way they act sort of uptight and then get drunk and let it all hang out. Kind of like Spock. The invasion’s fine with me!

    In fact, right after I talked with Marrit about collaboration, world building, and wikis, I had lunch with Paul Youlten from Yellowiki, a very fascinating multi-tentacled person who is now building a collaborative fictional Latin American geographical space, Batán. I did not quiz him too deeply on the imperialist implications of his Bruce-Chatwin-esque wiki thing because I think it’s a fine cultural experiment, and if English-speaking people are going to construct a fake Latin America, they might as well make it overtly fake rather than constructing it on real cities where people actually live. (I realize that only about 3 people will get this or laugh at it, but it’s worth it to make them laugh really hard. This means you, Brian, Prentiss, and Gabby!)

    (Meanwhile, as I’m blogging this in a cafe, there’s a guy across from me with a big Daviswiki sticker on his laptop. Wiki Everywhere!)

    Back to the conference!

    I’m looking forward to seeing some people I don’t see that often – to the rush of intense conversations – to eating breakfast at my favorite breakfast place ever which I shall not name because I don’t want you all to go there and make it too crowded – And to picking up some more Turitella fossils from the limestone bed of Shoal Creek, because I gave all the ones I picked up last year to little kids. And to going to all the wiki panels and open source panels and doing more soaking-stuff-up.

    Also notable in my pre-conference rush: I got very excited at getting my cute little MOO cards. I have two kinds – one for my real name stuff and one for the main pseudonymous-me.

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    Wikchix meetup, Thurs. March 1

    If you’re in the Bay Area and are a wiki-ish person, you might like to swing by the Wikichix meetup tonight. Add yourself on this wiki page or on the wikichix page if you’re registered there; either way. So far, only about 5 people have actually signed up.

    We’ll have another meetup in April, because over email, people have shown a lot of interest. I’d love to pull in some Woolfcampers and Feminist SF wiki contributors as well as Wikimedia-focused people, to share ideas about wiki theory and community politics as well as tech tips or whatever else people end up bringing to the meetup.

    I was just reading over Annalee’s article on the Wikichix on Alternet, reading the comments, and marvelling anew at the huge misunderstandings. It is very strange to me that so many people (incorrectly) see such a group as having an agenda of creating an alternate feminist version of Wikipedia; when actually its purpose is more to share stories and talk about the experience of being female in a specific male-dominated environment, a purpose that is hardly new and that has Linuxchix as a model. Part of what many women experience online in highly male-dominated environments is:

    – the discounting of the substance of what they’re saying
    – the demand that women be always calm and care-taking, while guys have permission to get angry
    – the demand that women never be wrong, while guys can be wrong and correct themselves, be corrected, or change their minds
    – never-ending commentary about looks, sexual banter and references to sexual tension, sexual commoditization, remarks on one’s girl-ness
    – the assumption that what guys consider is important is The Important Thing and what women consider important is trivial and can be dismissed
    – always having your credentials and knowledge and background questioned; having to prove yourself over and over; basic competence, much less expertise, constantly doubted; condescension
    – the struggle women have against internalizing all of the above.

    All of that is worth discussing in women-only forums. I called this Wikichix meetup but didn’t call it as women-only. The wiki and mailing list are women only, though.

    Wikithon next week

    Hey y’all. I’m going to be at the Socialtext Wikithon next Wednesday – here’s the signup on Upcoming. & there’s more information here

    Even if you’re having trouble thinking of anything to work on, come on by and see if you can lend someone else a hand. We’re eagerly looking forward to some cool new Socialtext plugins and hopefully some new API clients. We’ll have some folks hanging out who are familiar with Socialtext internals, to help you get started on your widget.
    Contest

    We’re going to have two contests during the Wikithon – best Socialtext Plugin or best new Socialtext API Client. Prizes are still to be determined, but we hope to encourage our hackers to come up with cool new ways to extend and use our application.

    I’m not going to be hacking any widgets, I don’t think, (yet – but at some point yes I will) but I’ll be there listening, learning, contributing ideas, taking notes, and probably running through the process to get my own install on a server where I have control. And the party should be fun!